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Ratnapura

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Ceylon Silver Striped
Ratnapura, Sri Lanka
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Hours & Contact

Hours & Contact

Customer Service/ Wholesale Office

3430 SE Belmont St. Portland, OR 97214
p. 503-736-0198
f. 503-736-9232
info@taooftea.com

Original Tao Teahouse

Open Wednesday - Sunday
11:00 a.m. – 6:00 p.m.
3430 SE Belmont St. Portland, OR 97214
p. 503.736.0119
info@taooftea.com

Leaf Room (Retail Store)

Daily
11:00 a.m. – 7:00 p.m.
3432 SE Belmont St. Portland, OR 97214
p. 503.736.0119
info@taooftea.com

Contact Form

Policies

Policies

We accept major credit cards: Visa, Mastercard, American Express, Discover, Diner's Club and JCB.

Shipping Policy

We now offer shipping of your orders both domestically (USA) and internationally. International shipping rates are calculated at check out. Shipping rates do not include any potential local, customs duties or taxes that may be charged upon receipt by the local postal services of your area. International orders may also be placed by calling us at 503-736-0198 (Monday - Friday, 9 am to 5 pm, PST).

Shipping Rates applicable to Continental US 48 States:

For Retail Orders:

Orders Above $80 - Free Shipping

Orders Under $80: $9.99

For Wholesale Orders:

There is a $50 minimum for all wholesale orders.
The following rates are effective 1/1/20:
$1-$100: $15
$101-$250: $25
$251-$500: $35
$501-750: $52
$751-$1000: $85
$1001-$1500: $100
$1500-$2000: $115
$2001 and above: $125

Shipping Method (domestic orders):

Your order will be shipped to you via United States Postal Service (USPS) or United Parcel Services (UPS) in Ground service. If you have a different requirement, please call us at 503-736-0198.

Processing Time:

Please allow 7 to 10 business days for processing. During busy winter holiday times, processing times may be extended slightly.

Please give us a complete street address (UPS does not deliver to post office boxes). If using a rural route number, also include the nearest crossroad in the order notes section.

Delivery Time:

We ship packages from our location on the West Coast. Packages normally take 2-3 days delivery time to addresses on the West Coast & Mountain states, and 5-6 days for Midwest & East Coast states. For exact timing, check the tracking information provided at the time of shipment.

Local Pick Ups

Customers ordering online from a local zip code will be eligible to pick up at our warehouse at 3430 SE Belmont St. Portland, OR 97214.

You will receive an email when your order is complete and ready for pick up. Orders typically take 2-3 business days. Customers also have the option of placing phone orders directly from our Leaf Room 503-736-0119.

Leaf Points

Terms and conditions of the Leaf Points program can be viewed here.

Privacy Statement

The Tao of Tea has created this privacy statement in order to demonstrate our firm commitment to our customers' privacy. The following discloses our information gathering and dissemination practices for this web site.

Questions regarding this statement should be directed to: info@taooftea.com

The information collected on this site is only used by The Tao of Tea and is never sold or given to third parties for their use.

Registration - Our site's various registration forms require users to give us contact information (such as their name, email, and postal address) and various other information depending on what product or service the user is requesting. For example, when requesting a catalogue we ask for your name and postal address so we can send you the catalogue. Also, you have the option of entering your title, company, phone, fax and email which we use to send catalogues, product, or other information. The customer's contact information is also used to contact the visitor when necessary; for example, if we have a question about your order or request. Our website also offers users the ability to sign up for our newsletter and special offers. Users may opt out of receiving future emailing; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor the visitors' experiences at our site, showing them content in which they might be interested, and displaying the content according to their preferences.

Orders - Our site uses an order form for customers to request information, products, and services. We collect visitors' contact information (their name, email, and postal address), financial information (such as account or credit card numbers), and demographic information (like zipcode, or tea preference). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. We use this data to tailor our visitors' experience at our site, showing them content in which they might be interested and displaying the content according to their preferences.

Public Forums - This site makes forums, message boards, and/or other interactive functions available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security - This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out - This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our features. You may also request to have your information corrected or updated by contacting us as well. In future updates to the web site you will be able to remove and update your own information.

Send mail to:
The Tao of Tea
3430 SE Belmont Street
Portland, Oregon 97214 USA

Or Call: 503-736-0198

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you may contact us at the addresses above.

Return Policy

All product concerns must be reported within 7 days of receiving the order. No returns are accepted on tea that has been opened from its sealed packaging. For unopened items and teaware, call or email to discuss the return. Phone: 503-736-0198 (Monday thru Friday 9am to 5pm PST). Email: info@taooftea.com.

Return shipping charges are paid by the customer. Product will be accepted only with prior notification and approval from one of our service representatives.

Returns:

The Tao of Tea
Quality Assurance
3430 SE Belmont Street
Portland, Oregon 97214

FAQ

FREQUENTLY ASKED QUESTIONS (FAQ)

DIRECT FROM ORIGIN

We work directly with all our producers to bring teas to you. There are no middle people involved. This is a result of our work over the last 17 years, since our founding in 1997.

FAMILY OF SMALL ARTISANS, STAFF and DEDICATED TEA LOVERS

We are a company that prides itself in working with the choicest tea leaves. Our focus remains on finding exceptional quality pure leaf teas that have a superior flavor profile and grown without any pesticides or artificial additives.

PACKING OF TEAS

We handle each order with care and personal attention. When you order tea by the bulk, we pack the desired weight into either kraft, tin-tie bags with a moisture barrier, or into foil bags with protective barrier. The hand packing certainly takes extra time, but minimizes any breakage and maintains leaf integrity. It also provides you with greater flexibility in purchasing a quantity of your choosing. Our retail customers can choose to order in one ounce increments.

ORDER SHIPPING SCHEDULE

We start processing your order as soon as we receive it. Please allow up to 2-3 business days for the order to be processed completely and before it ships.

We ship with UPS Ground service within continental USA or via USPS priority to Hawaii, Alaska and other US territories. The exact time taken via these carriers varies based on your destination. Tracking your order will be able to give you the detailed time schedule. Please note that USPS and FedEx do not include Saturdays, Sundays or Holidays in their delivery time schedule. Once we relinquish our teas to UPS or USPS, the arrival time is beyond our control, however we are always happy to assist in tracking your package.

TIME SENSITIVE SHIPMENTS

If your order is time sensitive and you want to ensure your tea arrives by a specific date, please contact us at 503.736.0198 and we will help determine the shipping options available.

TEA FRESHNESS

Tea is a seasonal crop. It is only as good as its freshness. At The Tao of Tea, freshness is one of our foremost guiding principles. The spring season in tea is generally April – May. It takes about a month for many of our teas to reach our facilities in Portland. Spring is good for Green teas, and lighter black teas.

Summer, June-July, is good for black teas, oolongs and Puer. Fresh tea should have good aroma and a flavorful taste. As tea ages, the leaves dry out and change color to pale shades. Be sure to purchase unblended, single origin teas in the peak of their freshness. Blended teas, with other herbs or natural essences can last much longer and are available throughout the year.

STORAGE

Although the barrier lined bags will retain the aroma and leaf integrity within the bag, as soon as the bag is opened, those aromatics are released into the atmosphere. We prefer to strive to provide our customers with the freshest tea possible and encourage you to drink it while it is fresh.

We recommend that you store your tea in an airtight container in a cool dark place. Avoid areas with heavy smell or that are overly warm. Also please ensure the container does not have any residual acids from anything that was stored in it previously.

APO/FPO/DPO

We ship to APO addresses. We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the tea directly to you. Please just be sure to use USPS, not UPS when you place your order.

INTERNATIONAL SHIPPING

The Tao of Tea does ship products internationally, however we are not set up to do international shipments online at this time. We therefore process most international orders by phone. Feel free to contact us with your billing/shipping addresses and phone number and we'll work up a shipping quote based off your address. We can be reached at 503.736.0198. Shipping is via UPS or USPS. Payment will also be taken by phone. We accept either Visa or MasterCard.

TEA TASTINGS

We regularly conduct free tea tastings in our Leaf Room. Please call us at 503-736-0198 to find out the weekly schedule.

WHOLESALE PROGRAM

We offer customized programs suited to the individual needs of our wholesale clients. Our products can be found in major specialty and natural foods stores in the United States.

WHOLESALE TASTING SAMPLES

We offer tasting samples for our wholesale customers. There is a nominal charge for the samples.

ORGANIC STANDARDS

We are certified by QAI Inc, for Organic standards at all our facilities. Most of our teas are organic. There are a small portion of teas that are not organic. In such cases, we have taken additional measures to either audit the farming practices of the tea gardens or have confidence through independent lab testing. We do not add any artificial additives to our teas.

GLUTEN

Tea is gluten free.

NON-GMO TEA

We do not have any GMO tea. Our teas are mostly composed of Heirloom varietals.