Our Policies

We Accept Major Credit Cards

Visa, Mastercard, American Express, Discover, Diner’s Club and JCB

Shipping Policy

We now offer shipping of your orders both domestically (USA) and internationally. International shipping rates are calculated at check out. Shipping rates do not include any potential local, customs duties or taxes that may be charged upon receipt by the local postal services of your area. International orders may also be placed by calling us at 503-736-0198 (Monday – Friday, 9 am to 5 pm, PST)..

Wholesale shipping

For Retail Orders

Orders Above $80

Free Shipping

Orders Under $80


Your order will be shipped to you via United States Postal Service (USPS) or United Parcel Services (UPS) in Ground service. If you have a different requirement, please call us at 503-736-0198.

Shipping Rates applicable to Continental US 48 States.

For Wholesale Orders

There is a $50 minimum for all wholesale orders. These are the current shipping rates for wholesale orders:

$1-$100:  $15
$101-$250:  $25
$251-$500:  $35
$501-750: $52
$751-$1000: $85
$1001-$1500:  $100
$1500-$2000:  $115
$2001 and above:  $125

Processing Time

Please allow 7 to 10 business days for processing. During busy winter holiday times, processing times may be extended slightly.

Please give us a complete street address (UPS does not deliver to post office boxes). If using a rural route number, also include the nearest crossroad in the order notes section.

Delivery Time

We ship packages from our location on the West Coast. Packages normally take 2-3 days delivery time to addresses on the West Coast & Mountain states, and 5-6 days for Midwest & East Coast states. For exact timing, check the tracking information provided at the time of shipment.

Local Pick Ups

Customers ordering online from a local zip code will be eligible to pick up at our warehouse at 3430 SE Belmont St. Portland, OR 97214. You will receive an email when your order is complete and ready for pick up. Orders typically take 2-3 business days. Customers also have the option of placing phone orders directly from our Leaf Room 503-736-0119.

Return Policy

All product concerns must be reported within 7 days of receiving the order. No returns are accepted on tea that has been opened from its sealed packaging. For unopened items and teaware, call or email to discuss the return. Phone: 503-736-0198 (Monday thru Friday 9am to 5pm PST). Email: info@taooftea-com-en-fwsmail7mail-com.

Return shipping charges are paid by the customer. Product will be accepted only with prior notification and approval from one of our service representatives.

Returns Go To

The Tao of Tea
Quality Assurance
3430 SE Belmont Street
Portland, Oregon 97214

Privacy Statement

The Tao of Tea has created this privacy statement in order to demonstrate our firm commitment to our customers’ privacy. The following discloses our information gathering and dissemination practices for this web site. Questions regarding this statement should be directed to: info@taooftea.com

The information collected on this site is only used by The Tao of Tea and is never sold or given to third parties for their use.


Our site’s various registration forms require users to give us contact information (such as their name, email, and postal address) and various other information depending on what product or service the user is requesting. For example, when requesting a catalogue we ask for your name and postal address so we can send you the catalogue. Also, you have the option of entering your title, company, phone, fax and email which we use to send catalogues, product, or other information. The customer’s contact information is also used to contact the visitor when necessary; for example, if we have a question about your order or request. Our website also offers users the ability to sign up for our newsletter and special offers. Users may opt out of receiving future emailing; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor the visitors’ experiences at our site, showing them content in which they might be interested, and displaying the content according to their preferences.


Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information (their name, email, and postal address), financial information (such as account or credit card numbers), and demographic information (like zipcode, or tea preference). Contact information from the order form is used to send orders to our customers. The customer’s contact information is used to get in touch with the visitor when necessary. Users may opt out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. We use this data to tailor our visitors’ experience at our site, showing them content in which they might be interested and displaying the content according to their preferences.

Public Forums

This site makes forums, message boards, and/or other interactive functions available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control.


This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our features. You may also request to have your information corrected or updated by contacting us as well.

Send mail to:
The Tao of Tea
3430 SE Belmont Street
Portland, Oregon 97214 USA

Or Call: 503-736-0198

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you may contact us at the addresses above.

Ancient Tree

Leaf Points

Terms and conditions of the Leaf Points program can be viewed here.