Policies

Shipping Policy

(Applicable to Continental US 48 States)

Orders Above $80 – Free Shipping

Orders Under $80: $6.49

Shipping Method – Your order will be shipped to you via United Parcel Services (UPS) in Ground service. If you have a different requirement, please call us at 503-736-0198.

Processing / Delivery Time
Allow 7 to 10 business days for processing and delivery. Please give us a complete street address (UPS does not deliver to post office boxes). If using a rural route number, also include the nearest crossroad in the order notes section.

International Customers: Please send your order to info@taooftea.com


Local Pick Ups

In some cases, we may be able to pack orders for pick up in our retail store, The Leaf Room, 3430 SE Belmont St. Portland, 97214. Customers ordering online from a local zip code will be eligible for this option on the shipping page. You may also call the Leaf Room to place orders for pick up: (503) 736-0119. Orders placed on the weekend may take until the following week to fill. Weekday orders are filled within 24 hours.


Return Policy

All product concerns must be reported within 7 days of receiving the order. Product will only be accepted if prior notification and approval has been obtained from our National office or one of our service representatives. Product must be returned to us in original packing. For product exchange, the shipping charges will be paid by the customer.

Returns:

The Tao of Tea
Quality Assurance
3430 SE Belmont Street
Portland, Oregon 97214

You may also call us at 503-736-0198 (Monday thru Friday 9am to 5pm PST) or email us at info@taooftea.com for any additional information needed.


Privacy Statement

The Tao of Tea has created this privacy statement in order to demonstrate our firm commitment to our customers’ privacy. The following discloses our information gathering and dissemination practices for this web site.

Questions regarding this statement should be directed to: info@taooftea.com

The information collected on this site is only used by The Tao of Tea and is never sold or given to third parties for their use.

Registration – Our site’s various registration forms require users to give us contact information (such as their name, email, and postal address) and various other information depending on what product or service the user is requesting. For example, when requesting a catalogue we ask for your name and postal address so we can send you the catalogue. Also, you have the option of entering your title, company, phone, fax and email which we use to send catalogues, product, or other information. The customer’s contact information is also used to contact the visitor when necessary; for example, if we have a question about your order or request. Our website also offers users the ability to sign up for our newsletter and special offers. Users may opt out of receiving future emailing; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor the visitors’ experiences at our site, showing them content in which they might be interested, and displaying the content according to their preferences.

Orders – Our site uses an order form for customers to request information, products, and services. We collect visitors’ contact information (their name, email, and postal address), financial information (such as account or credit card numbers), and demographic information (like zipcode, or tea preference). Contact information from the order form is used to send orders to our customers. The customer’s contact information is used to get in touch with the visitor when necessary. Users may opt out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. We use this data to tailor our visitors’ experience at our site, showing them content in which they might be interested and displaying the content according to their preferences.

Public Forums – This site makes forums, message boards, and/or other interactive functions available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security – This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out – This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our features. You may also request to have your information corrected or updated by contacting us as well. In future updates to the web site you will be able to remove and update your own information.

Send mail to:
The Tao of Tea
3430 SE Belmont Street
Portland, Oregon 97214 USA

Or Call: 503-736-0198

If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, you may contact us at the addresses above.